Shipping Policy

Shipping Policy

Carriers

We use a variety of shipping carriers to get your order to you as quickly and efficiently as possible, including USPS, UPS, FedEx, and others. The carrier used will depend on the size and weight of your order, as well as your location.

Shipping Times

We strive to process and ship all orders within 1-2 business days of receipt. However, please note that shipping times may vary depending on the carrier and your location. You will receive a tracking number once your order has shipped so you can follow its progress.

Order Tracking

Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your order on the carrier's website.  

Delivery Issues

While most orders arrive within the estimated delivery timeframe, occasionally packages may experience unexpected delays. If your tracking information has not been updated for 10 business days, please contact us at contact@nothingbutscents.com so we can investigate and reship your order if necessary.

Important Notes:

• We are not responsible for packages that are lost or stolen after delivery.
• Please ensure your shipping address is accurate and complete to avoid delivery issues.
• We are not responsible for delays caused by the carrier.

Contact Us

If you have any questions about our shipping policy, please don't hesitate to contact us at contact@nothingbutscents.com.